Legal
Privacy policy
Last updated: June 2026
Northbound Supply Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buynorthbound.com, place an order, or interact with us in any way.
01
Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order (name, email, shipping address, billing address, phone number)
- Subscribe to our newsletter or marketing communications
- Contact us through our website, email, or phone
- Participate in surveys, promotions, or contests
We also automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
02
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing
- Send transactional emails such as order confirmations, shipping updates, and receipts
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent), including product launches and promotions
- Improve our website, products, and services through analytics
- Detect, prevent, and address fraud or security issues
03
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering packages (e.g., payment processors, shipping carriers)
- Analytics providers who help us understand website usage and improve our services
- Law enforcement or government agencies when required by law, regulation, or legal process
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.
04
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transfers, secure payment processing, and restricted access to personal data within our organization.
While we take every reasonable precaution to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
05
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and cart contents
- Understand how you interact with our site
- Deliver relevant content and advertisements
- Analyze site traffic and performance
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website, such as the shopping cart or account login.
06
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data, subject to legal obligations
- Opt-out — unsubscribe from marketing communications at any time
To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days.
07
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Northbound Supply Co.